At Paintiva, we are committed to delivering your products safely and efficiently. This Shipping Policy outlines how we process, pack, and deliver your orders across India and internationally.

1. Secure Packaging
   a. All Paintiva products, including Magnetic Paints, Magnetic Putty, Blackboard Chalk Paint, Greenboard Paint, and Multi-Color Chalk Paints, undergo strict quality checks before dispatch.
   b. Products are packed using secure, leak-proof, and protective packaging materials (including bubble wrap and sealed containers) to prevent damage during transit. 

2. Order Processing
   a. Orders are processed within 2–3 business days after successful payment.
   b. Orders placed on weekends or public holidays will be processed on the next working day.

3. Shipping Partners
Domestic (India) orders are shipped through trusted courier partners such as:
   a. DTDC
   b. Blue Dart
   c.Delhivery
   d.Ecom Express
International orders are shipped via reliable global carriers such as:
   a. DHL
   b. FedEx

4. Delivery Timelines
   a. Domestic Orders (India): Typically delivered within 2–7 business days
   b. International Orders: Typically delivered within 5–12 business days

Delivery timelines are estimates and may vary due to:

   a. Location and accessibility
   b. Weather conditions
   c. Logistics or courier delays
   d. Customs clearance (for international orders)

5. Shipping Charges
Shipping charges are calculated at checkout based on order size, weight, and location.

International Orders:
   b. Shipping cost may be included in the product price or calculated at checkout.
   c. Cash on Delivery (COD) is not available for international orders.

6. Customs, Duties & Taxes (International)
International customers are responsible for:
Import duties
Customs charges
Local taxes
These charges are not included in the product or shipping cost and must be paid by the customer as per their country’s regulations.

7. Order Tracking
   a. Once your order is shipped, you will receive an email/SMS with tracking details.
   b. You can track your order in real-time using the provided tracking link.

8. Delivery Issues
If you notice any tampering or damage in the package:
   b. Do not accept the delivery
   c. Report it immediately to our support team

Paintiva is not responsible for:
   a.. Delays caused by courier partner
   b. sIncorrect shipping details provided by the customer

9. Failed Deliveries
If delivery fails due to incorrect address, unavailability, or refusal:
   a. Re-shipping charges may apply
   c. Refunds (if applicable) will be processed after deducting shipping costs

10. Contact Us
For any shipping-related queries or assistance:
   a. Phone: +91 8208435886
   b. Email: business@paintivapaints.com